Refunds are available if we inadvertently ship the wrong item (this rarely happens, no worries!), as long you ship the item back to us, unworn & undamaged. We will email you a return label and once we receive the item back, we will gladly process a refund.
In all other cases - like a poor fit, late postal delivery at their fault, or you just change your mind - we are pleased to provide exchanges or store credit, but not refunds. We are not responsible for delivery delays from mail carriers including USPS, FedEx, UPS or DHL.
We are happy to exchange an item if you email us a request within 3 business days of the date it was delivered to you. In the case of a damaged item, please also email us a photo of the item and a photo of the postage label on the box you received.
- For items damaged from shipping, we pay the return postage.
- If the item is not damaged but you desire an exchange, you pay for shipping. Item must be unworn.
- Return the item to us with a postmarked date within 7 business days of the day the item was delivered to you. Make sure the postmarked date shows you brought it to the post office within 7 days from when you received the item. Send us the tracking number or copy of a receipt. Unfortunately we have to have this timeline in place to discourage the practice of customers wearing our pieces to an event and then returning them afterwards.
- Once we receive the original item, we will make the replacement. You have 30 days from the date you sent it back to decide what you'd like your exchange to be; you can do an even exchange, or receive store credit towards another item!
If you have any questions, don't hesitate to email us at firstname.lastname@example.org